Self Storage Westminster Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Westminster provides self storage units and related services, which may include handling, loading, unloading and liaison with removal companies. By placing a booking, paying a deposit, accessing a storage unit or using any related services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers. Additional provisions may apply to business customers where expressly stated.
Definitions
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
Agreement means the legally binding contract between you and Self Storage Westminster incorporating these Terms and Conditions.
Facility means the storage premises operated by Self Storage Westminster where units and storage space are provided.
Unit means the specific storage unit, container, room or allocated space provided to you at the Facility.
Services means the provision of storage space and any related services, which may include assistance with loading and unloading, handling of goods, short term holding areas, and limited liaison with third party removal companies arranged by you.
Goods means any items, property or belongings that you bring onto the Facility or store in a Unit.
We, us or our means Self Storage Westminster.
You or your means the customer entering into the Agreement with us.
Booking Process
All bookings are subject to availability and to acceptance by us.
You may make a booking for a Unit or for related Services by contacting us and providing the information we reasonably request, which may include your name, address, confirmation of identity, intended move in date, intended length of stay, approximate volume or nature of Goods, and whether any removal company will be involved.
We may provide an estimate of unit size and any Services required based on the information you supply. You remain responsible for assessing whether the Unit size is appropriate for your needs. Any guidance on unit size, removals or packing is given for general information only.
A booking is not confirmed until we have issued a written confirmation, which may be in electronic form, and you have paid any required initial payment or deposit. We reserve the right to refuse any booking at our discretion, including where we consider the Goods unsuitable, where we reasonably believe that they may breach any law or regulation, or where we are unable to provide the requested Services safely.
If you intend to use a removal company, you are responsible for instructing and contracting with that company directly, unless we expressly agree in writing to provide or arrange removal services as part of our own offering. We may provide general information about local removal companies but any such information is indicative only and does not constitute a recommendation or endorsement. We are not a party to any contract between you and a removal company unless otherwise expressly stated in writing.
Identification and Access
You may be required to provide proof of identity and address, and for business customers evidence of authority to enter into the Agreement on behalf of the business. We may refuse access to the Facility or withhold keys, access codes or fobs until we are satisfied as to your identity and authority.
Access to Units is during the Facility opening hours or such other hours as we may notify. We may vary access hours from time to time for security, maintenance or operational reasons and will aim to give reasonable notice where practicable.
Payments, Fees and Deposits
The fees payable for the Unit and any Services will be set out in your booking confirmation or invoice. Unless otherwise stated, all fees are payable in advance.
We may require a deposit as security for any breach of the Agreement, for damage to the Unit or Facility, for non payment of fees or for cleaning and waste removal. The amount of any deposit will be set out at the time of booking. Subject to any deductions, the deposit will be refunded after you have vacated the Unit, returned all access devices and settled all sums due.
Storage fees are usually charged on a weekly or monthly basis as notified to you. Fees are due on or before the first day of each billing period. We may offer promotions or discounts from time to time; any such promotions are subject to their own terms and may be withdrawn or varied at our discretion.
Payment must be made using a method accepted by us. You authorise us to take recurring payments for ongoing storage and Services where you provide ongoing payment details. If a payment is not received on time, we may charge interest on any overdue amount at the rate permitted by law, and we may charge reasonable administrative fees for each reminder or failed payment.
We may review and change our storage and service fees periodically. For ongoing contracts, we will give you prior notice of any change in your recurring fees. If you do not agree with the new fees you may terminate the Agreement in accordance with the cancellation and termination provisions before the new fees come into effect.
Customer Cancellations and Amendments
You may cancel your booking before your agreed move in date by notifying us. If you cancel within any cooling off period that applies to you by law, any prepayments will be refunded in accordance with your statutory rights.
Where no statutory cooling off right applies, or where it has expired, we may charge a cancellation fee or retain part of your initial payment to cover our reasonable administration costs and any loss incurred as a result of the cancellation, provided this is stated at the time of booking.
You may request changes to your booking, such as a different Unit size or move in date, subject to availability and our agreement. We are not obliged to accommodate changes, but we will act reasonably in considering such requests. Fees may be adjusted where a different Unit size or additional Services are required.
Our Right to Cancel or Vary
We may cancel your booking or terminate the Agreement with immediate effect if you fail to provide requested identification, provide false or misleading information, fail to pay any sums due, or if we reasonably believe that your use of the Unit or Facility may be unlawful, unsafe or in breach of these Terms and Conditions.
We may also cancel or suspend the provision of Services if events beyond our reasonable control prevent us from safely or lawfully providing access or carrying out the Services, including but not limited to major building works, fire, flood, power failure, or changes in law or regulation.
Use of Units and Facility
You must use the Unit solely for the storage of Goods owned by you or that you are lawfully entitled to store. You must not live or sleep in the Unit or elsewhere at the Facility, or use the Facility as your registered office or trading address without our prior written consent.
You must keep the Unit secure, lock it using appropriate locks, and not share keys or access codes except with persons you authorise to access the Goods. You are responsible for the conduct of any person you allow onto the Facility.
You must not store any prohibited items, including but not limited to explosives, weapons, ammunition, illegal drugs or substances, perishable goods likely to rot or attract vermin, live animals, plants requiring care, flammable or combustible materials other than in small quantities reasonably required for household use, hazardous chemicals, toxic waste, asbestos, or any items whose possession or storage would breach any law or regulation.
You must comply with all safety and security instructions displayed at the Facility or given by our staff, including any rules relating to parking, loading, use of lifts or mechanical handling equipment and coordination with any removal personnel on site.
Waste Regulations and Cleanliness
You are responsible for keeping your Unit clean and tidy and for leaving it in the same condition as at the start of the Agreement, fair wear and tear excepted.
You must not leave any waste, rubbish, packing material, pallets or unwanted Goods in common areas, loading bays, corridors, external areas or any other part of the Facility. All waste must be removed by you and disposed of lawfully off site, unless we expressly agree to provide a waste disposal service for a separate charge.
You must not store or dispose of any controlled, hazardous or regulated waste at the Facility. This includes but is not limited to electrical items that require special disposal, chemicals, oils, paints, solvents, gas bottles, batteries, medical waste, contaminated materials or any item classified as hazardous waste under applicable law.
If you or anyone acting on your behalf, including any removal company, leaves waste or unwanted items at the Facility or otherwise breaches our waste and cleanliness rules, we may remove and dispose of such items and charge you the reasonable costs of removal, cleaning, decontamination and disposal, including any specialist contractor or regulatory fees.
Liability and Risk
You are responsible for ensuring that your Goods are adequately insured while stored at our Facility and during any transit organised by you or on your behalf. Unless we expressly agree in writing to provide insurance, we do not insure your Goods and our charges do not include insurance cover.
You store all Goods at your own risk. While we take reasonable steps to provide a secure environment, we do not guarantee the security of the Facility or your Goods. Subject to the provisions below, we will not be liable for loss, theft, damage or deterioration of Goods, whether resulting from burglary, fire, flood, vermin, damp, changes in temperature, structural issues, handling or any other cause, unless such loss or damage is caused by our negligence or breach of duty.
In relation to any handling, loading, unloading or assistance we provide, whether or not in coordination with a removal company, you acknowledge that such services may involve risks of damage or loss to Goods. We will exercise reasonable care and skill but, to the maximum extent permitted by law, our liability for any loss of or damage to Goods arising from those services will be limited to the lesser of the cost of repair or replacement of the affected items, subject to any overall financial limit specified in your Agreement.
We will not be liable for any loss of profits, loss of business, loss of opportunity, loss of data or any indirect or consequential loss arising out of or in connection with the Agreement, whether in contract, tort or otherwise, except where such exclusion is prohibited by law.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Customer Indemnity
You agree to indemnify us and keep us indemnified against all claims, demands, losses, damages, costs and expenses incurred by us arising from your breach of the Agreement, your use of the Unit or Facility, the nature or condition of your Goods, or the actions or omissions of any person you permit to access the Facility, including any removal company, except to the extent caused by our own negligence or breach of duty.
Access, Lien and Sale of Goods for Non Payment
If you fail to pay any sums due under the Agreement, we may, after giving any notice required by law and in accordance with applicable regulations, exercise a lien over the Goods stored in the Unit. This may include restricting your access to the Unit, withholding keys or access codes and preventing removal of Goods until all outstanding sums, including any enforcement costs, are paid in full.
Where arrears remain unpaid after due notice, we may, in accordance with applicable law, sell or dispose of some or all of the Goods in order to recover the sums due to us. We will account to you for any surplus proceeds after deducting all outstanding fees, interest, enforcement, disposal and reasonable administrative costs. If the proceeds are insufficient to cover the sums owed, you remain liable for the balance.
Termination and Vacating
Unless otherwise agreed in writing, either party may terminate the Agreement by giving the notice period specified in your booking or invoice. If no notice period is specified, you must give at least one full billing period of written notice, and we will give at least the same period of notice to you, except where termination is for serious breach.
On termination you must fully remove all Goods from the Unit and Facility by the end of the notice period, leave the Unit clean and undamaged, and return any keys, access cards or devices. Fees will continue to accrue until the Unit is returned to us vacant and in acceptable condition.
If you fail to vacate on time, we may charge you further fees at the prevailing rate and take steps to remove or dispose of any remaining Goods in accordance with the lien and sale provisions above, after giving any required notice.
Personal Data
We may collect and process your personal data for the purposes of managing your booking, administering the Agreement, taking payment, ensuring security and safety at the Facility and complying with legal obligations. This may include the use of CCTV and access control systems.
We will handle your personal data in accordance with applicable data protection laws. Further information about how we use and protect personal data may be provided separately in our privacy information.
Governing Law and Jurisdiction
These Terms and Conditions and any Agreement between you and us, and any non contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.
If you are a consumer, you and we both agree that the courts of England and Wales will have non exclusive jurisdiction, which means you may bring a claim in your local court if you live elsewhere in the United Kingdom, where permitted by law.
If you are a business customer, you and we agree that the courts of England and Wales will have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement.
General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.
No failure or delay by us in exercising any right or remedy under the Agreement will operate as a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another operator or owner of the Facility, provided that this does not reduce your statutory rights.
These Terms and Conditions, together with any written booking confirmation or service schedule, constitute the entire agreement between you and us in relation to the Services, and supersede any prior discussions or representations that are not expressly incorporated.
